Our range of spices, dry-fruits and pulses are chemical-free and are made with no added colours or preservatives. We would want you to consider any slight change in the texture, colour or taste as nature’s way of representing uniqueness. We have a ‘no-return’ and ‘exchange’ policy on our edible products

Once our associate has verified all the details and approved the claim, we will refund the amount through a Bank Transfer (NEFT/RTGS) or through a digital wallet.

No refunds will be given in the following cases:

In case of minor design and colour variations.

Incorrect or outdated delivery address.

Incorrect address format including any form of a PO Box address.

After 3 failed delivery attempts by the courier.

Package refused by recipient.

Products returned in a used or damaged condition.

Note: Refunds will only be made after we have received the returned shipment except if the package has been lost in transit

With regard to our traditional utensils and artefacts, our guests have been made aware of the slight changes in design since most of the products in this category are handmade. In case the products are damaged, please share photos on our email naturekhazana@gmail.com info along with your order ID and someone from our team will get in touch with you to resolve the issue.